Every module, step by step

Risk & compliance

Report, qualify and track incidents through to resolution, with a comment thread per case.

The incident management module lets any undesirable event — technical, operational or security-related — be reported as soon as it occurs. The reporter describes the context and perceived severity, which the incident manager then qualifies and prioritizes. A comment thread centralizes the exchanges between the teams involved through to resolution, and every status change triggers a notification to the relevant parties. The full history, from report to closure, stays available for analyzing recurring causes and strengthening prevention.